Frequently Asked Questions

What if I have a question about a product?
Do you have a money back guarantee on your products?
What are your hours of operation?
Do you accept checks and money orders?
How can I order?
What will happen after I place my order?
Who do you use to ship your products?
What payment options are available?
How will I know my order went through?
Where do you ship your products from?
How long will it take for my order to be shipped?
What if I made a mistake in my order?
Is it safe to order online?
Will my personal information be passed on to third parties?
If I’m not 100% happy with my purchase, how would I get a refund?

What if I have a question about a product?

If you have any questions concerning any of our products you can contact us or call us at toll-free at 1-866-518-5223.

Do you have a money back guarantee on your products?

We sure do. All of our products are backed by a 30-Day Money-Back guarantee. If you’re not thrilled with your purchase, simply send it back for a full refund anytime within 30 days.

What are your hours of operation?

We are open Monday - Friday, 9:00 am - 5:00 pm (Eastern Standard Time).

Do you accept checks and money orders?

Yes. If you want to mail a check or money order click here to download the form.

How can I order?

You can order online using our secure checkout process or by calling 1-866-518-5223.

What will happen after I place my order?

After you place your order you will receive a confirmation receipt with your order ID via e-mail.

Who do you use to ship your products?

We ship all orders via the United States Postal Service with Delivery Confirmation.

What payment options are available?

We currently accept Visa, Master Card, Discover, American Express, Checks, and Money Orders.

How will I know my order went through?

When you place your order you will receive your receipt via e-mail after you complete your order.

Where do you ship your products from?

All products are shipped from Summerville, South Carolina.

How long will it take for my order to be shipped?

We ship all orders within 2 business days.

What if I made a mistake in my order?

No problem, we all make mistakes. If you notice you made a mistake in your order promptly e-mail or call us and let us know and we will fix it right away.

Is it safe to order online?

Yes it is. The Lace Wig Training Center uses the latest in 128 bit encryption technology for all order processing. All of the data entered on our protected web pages is encrypted using the SSL (Secure Socket Layer) protocol.

Will my personal information be passed on to third parties?

No. We assure that your personal information will never be passed on to third parties, sold, or rented, unless we have received your authorization to do so or are legally obligated to forward such information.

If I’m not 100% happy with my purchase, how would I get a refund?

Excellent question! It’s very simple to get a refund. Simply download the Return Authorization Form Here and mail the form and product back to us within 30 days of purchase. Once we get the form from you, we’ll process your refund minus shipping and handling.